Help Center

Visit our policy page for details regarding exchanges.

When you checked out from our store, you will be been given the option to add an email.

Order status emails are sent at these stages;

• When the order is placed
• When the order is shipped - with tracking number info
• When the order has arrived at the shipping destination

Trio-Split Technology™ is the term for i-fiber™ where we split the microfiber strand three times enabling the microfiber to pick up more dirt, dust and bacteria and hold more solution.  No other microfiber on the market is TRIO Split.

Debris Channels are the areas in between the rows of looped microfiber found on our WAVE and eWAVE mops and pads. These areas allow us to hold onto more dirt and debris and, in some cases, eliminate dust mopping.

Yes. Proper laundering of your microfiber cleaning products will insure it preforms as intended as well as last longer than any other microfiber products on the market today.

Click here to visit our Recommended Care Page.

Microfiber is proven to reduce cleaning times and conserve worker energy. The example below refers to bathroom cleaning times.

i-fiber™ Microfiber is positively charged. Dust holds a negative charge. This reaction causes the microfiber to naturally hold dust, debris and other small particles better than traditional cleaning cloths. One problem with traditional dusting is that many cleaning products, such as feathers or lambs wool dusters, tend to spread as much dust around the air as they pick up.

Pre-treating is a method where you pre-moistens the cloth, mops or pads - in some cases, all of these - before use. This process gives your microfiber a "ready to use" advantage right from the Pre-Treat bucket. Pre-treating microfiber will reduce cross contamination, lower labor costs and slash the amount spent on water and chemical.

A system utilizing a split bucket (TWO-DUO), designed specifically for Microfiber Tube and Microfiber Tab mops.

This System allows the mop to release the majority of dirt and debris in the rinse water section after you have cleaned an area. This keeps the solution side less contaminated and reducing cross contamination.

Put simply, 5D Clean™ is a specific way to clean.

Over time we have developed "5D Clean™". These Systems ensure peculiar tools and procedures are used to clean specific areas.

This process covers the entire space, cleaning the
    1) Ceilings - Vents, Ducts, Tiles, Pipes and Conduit
    2) Vertical Surfaces and Fixtures - Walls, Baseboards, Stalls, Cabinets, Dividers and Partitions.
    3) Horizontal Surfaces and Fixtures - Floors, Countertops, Tables, Chairs and Benches.
    4) Air

This is the process by which bacteria or other microorganisms are unintentionally transferred from one substance or object to another, with harmful effect.

Using i-fiber™ Pre-Treat Systems and color coded microfiber products will drastically reduce cross contamination.

• Coronaviruses are RNA enveloped viruses; there are six known human coronaviruses.
• Coronaviruses are zoonotic, meaning they are transmitted between animals and people.
• SARS and MERS also were coronavirus (discovered in 2019) – these originated in bats, civets and camels then spread to humans.
• COVID 19 is a new strain of coronavirus. The source is most likely from an animal to person, now indicating a person to person spread.

For more information on Covid 19, download the Infection Prevention With i-fiber^® PDF pamphlet.

Information on cleaning and killing bacteria, viruses and fungus is commonly misunderstood. Following is some general information for you to better understand the differences in cleaning, sanitizing and disinfecting. The information is pretty straight forward, but it’s good to know what bacteria you are actually killing to best protect the people you’re being trusted to provide a healthy living facility.

Cleaning — Cleaning surfaces generally removes dirt and soil from the top of a surface but leaves behind many of the allergens and microorganisms. Most cleaning tools being used for cleaning are spreading the matter around and not removing it. To remove bacteria, you must use a proven microfiber with a 99.9% bacteria removal rate.

Sanitizing — Sanitizing surfaces is meant to reduce, not kill, the occurrence and growth of bacteria and viruses. A sanitizer may reduce the number of bacteria present by 99.9% (3 log reduction) if stated on the label. Sanitizing is better than cleaning alone, but still leaves open cross contamination and the opportunity for growth of bacteria, viruses & fungus. The FDA (Food & Drug Administration) generally approves sanitizers (EPA gets involved for kill claims in disinfecting).

Disinfecting — Disinfecting surfaces kills viruses, bacteria and fungus, but is dependent on dwell time and the log reduction of the EPA (Environmental Protection Agency) registered disinfectant being used. The higher the log reduction of the disinfect the less bacteria that is left behind. The EPA must approve disinfectants, their log reduction and dwell time required to kill bacteria. Disinfecting works best if you clean the surface first.

For more information on cleaning, sanitizing and disinfecting download the Infection Prevention With i-fiber^® PDF pamphlet.

Log reduction is a mathematical term used to show the relative number of live microbes eliminated from a surface by cleaning and disinfecting. Log Reduction defines how well a disinfectant kills pathogen.

For example, a 5 log-reduction, means lowering the number of microorganisms by 100,000-fold, that is if a surface has 100,000 pathogenic microbes on it, it would be reduced to 100.

1 microorganism doubles every 20 minutes, which means in 1 hour, 1 microorganism will become 8.

This means in 8 hours 1 microorganism will become 1,000,000 microorganisms. This is why it is so important to have a very high log reduction, reducing the number of bacteria present to multiply.

For more information on Log Reduction download the Infection Prevention With i-fiber^® PDF pamphlet.

ATP is an abbreviation for Adenosine Tri-Phosphate. It’s the universal energy carrier present in all living cells. It can be found in all organic matter, including human, animal and vegetable cells. Even body fluids, insects, bacteria, yeast and molds.

• After cleaning, all sources of ATP should be significantly reduced
• Detection of ATP on a surface of water indicates the presence of biological matter invisible to the naked eye
• It is measured by a natural light-emitting biological reaction in a process called bio-luminescence.

What are the benefits of using an ATP tester?

• Instant access to the cleanliness of surfaces, allowing immediate corrective action to be taken
• Rapid testing method, minimal cost and simple to use
• Enhance cleaning and sanitation training with immediate feedback
• Optimize cleaning chemicals and procedures Standardize the level of cleanliness

For more information on ATP testing download the Infection Prevention With i-fiber^® PDF pamphlet.