Help Center

FAQ ~ Frequently Asked Questions


What is your return / refund policy?

Can I exchange an item?

Where is my order?


What is Trio-Split Technology™?

What is a "Debris Channel"?

Do I need to wash my microfiber a certain way?

Can I save time cleaning with Microfiber?

Can cleaning with microfiber improve air quality?

5D Clean™

What is "Pre-treating"?

What is the "DUO" System?

What is 5D Clean™?

What is "Cross Contamination"?

Infection Prevention

What is a coronavirus (COVID 19)?

What's the difference in Cleaning, Disinfecting and Sanitizing?

What is "log Reduction"?

What is an ATP tester?